Our homecare and support service has and will continue to support those clients who are dependent and have high and pressing needs that without our service would be
likely to require admission to a care home.
We also aim to provide support to a client and his/her carer (where applicable) to assist with temporary cover whilst the carer may be absent. Our homecare and support services are not intended to replace existing carers, but to augment the care network, as people’s needs change. The service aims to work in partnership with carers, acknowledge their own needs and seek to support them.
We focus on rehabilitation and reablement. For those being discharged from hospital, for example following surgery or an illness, we can provide services to ease the transition from hospital to home and from medical dependence to functional independence.
We aim to provide a quality service tailored to each individual’s needs and requests and we will use an outcome-based approach to services that promote a client’s respect, dignity, rights, and choice of lifestyle. Similarly, encourage independence and enablement.
To attain our aims and maintain standards, it is important that we regularly evaluate our current and future training needs. This will be done by analysing our staff skill mix and our client’s current and future needs. Therefore, we will provide ongoing opportunities for staff training, personal development and continuing professional development. We acknowledge the significance of ensuring that we have staff available to cover duties, similarly that our staff have the appropriate experience to care for clients. In the event that we did not have the availability of staff or suitable experience then we would inform the client that we were not able to provide the service.